RETURN POLICY

I always take great care and pride in the jewellery I produce, and I want all customers to love their purchase. However, if there are any problems with your order at all, please get in touch straight away and I will work to resolve the issue as soon as possible.

I am happy to accept returns if you are not satisfied with your order or if something is not quite right. Please just get in touch and I will assist you with all the details required to make the return.

A refund or exchange can be arranged, subject to the following conditions:

• The return is initiated within 14 days of receipt of the original order

• The goods have not been worn or altered in any way, and are in perfect condition

• The goods are returned with the full original box and packaging

Savage Daughter Jewellery is not able to accept returns or issue refunds for any bespoke or customised items (i.e. made-to-order ring sizes, customer-selected gemstones, or specially altered items). Earrings cannot be returned, unless they are faulty, for hygiene purposes.

The customer is responsible for the cost of returning items, unless they are faulty.

I strongly recommend using a Tracked Royal Mail service for insurance purposes, as Savage Daughter Jewellery cannot be responsible for items lost in transit, or for any damage or loss that occurs in transit. Please retain your proof of postage and share any tracking details. The customer will be required to make a claim with Royal Mail or the relevant service provider should any damage or loss occur.

Refunds will be issued via the original form of payment as soon as the item is returned, subject to the conditions outlined above.